How do I stop or cancel a charge?

Fastest way is to contact the merchant.

Can I dispute a pending charge?

We can fill out a dispute form, but you’ll need to wait for the transaction to post before processing the charge for a dispute.

How long does it take to resolve a dispute?

The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 45 days for debit card disputes and in some cases up to 90 days. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.

Will I have access to the disputed funds while its being investigated? Most of the time, a provisional credit will be applied to the account while we investigate the debit card dispute. This usually occurs within 48 hours but may take up to 10 business days.

How do I remove pending charges from my account?

Only a merchant can cancel your pending transactions.

**disputes must be submitted within 60 days of the transaction **quick ways to resolve:

1)Review the details of the charge(s)such as merchant name, phone number, past activity.

2)Contact the merchant. Merchants can resolve charge errors within days where it can take weeks for banks. Keep track of details example who you spoke with, date and their response. We may need information later for the dispute.

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